Returns & Exchanges
At Solovey Kitchen, we stand by the quality of our artisanal food products; if you receive an item that is damaged or does not meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, we offer replacements or store credit for eligible concerns within 7 days of delivery.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or quality issues that may have occurred during transit.
Contact Support
Email our customer care team at [email protected] with your order number and clear photos of the product and packaging.
Verification Process
Our culinary quality team will review your request within 48 hours to ensure it complies with our food safety and return guidelines.
Resolution
Once approved, we will immediately issue a replacement shipment at no cost to you or provide a full store credit for your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing